Frequently asked questions
We answer the most common questions so you can choose with confidence.
Alma mattress
Alma One was designed to adapt to most people, providing the right balance between comfort
and support.
It offers balanced firmness, designed to keep the spine properly aligned while ensuring comfort
in different sleeping positions.
Yes. It was developed to support proper posture and relieve pressure points, making it a good
option for those experiencing lower back discomfort or muscle tension.
Yes. We recommend a minimum period of 30 days to allow your body to adapt to a new,
healthier sleeping posture.
Os materiais utilizados no fabrico dos colchões podem apresentar uma variação dimensional até 10% com a utilização, de acordo com as tolerâncias previstas pelos padrões nacionais e internacionais do setor.
PURCHASE & DELIVERY
No. The delivery fee is already included in the product price
After order confirmation, delivery is scheduled for a working day approximately 10 days later
(mattresses) or up to 20 days (beds).
Yes. We deliver to different areas across the country.
Yes. All mattresses come with a 3-year legal warranty covering manufacturing defects.
The warranty does not cover damage resulting from misuse or improper handling.
RETURNS AND CUSTOMER SUPPORT
Returns are assessed on a case-by-case basis and may involve a cost.
We are available to review each situation and find the best solution.
USE AND MAINTENANCE
Yes. We recommend rotating the mattress three times a year to ensure even wear.
To maintain comfort over time, we recommend regular rotation and proper use.
Yes. The construction is symmetrical, allowing it to be flipped and rotated.
PRODUCTS
Our main focus is the mattress, but we also offer beds and bases designed to complement your
rest.
Yes. There are several fabric and finish options available to adapt the beds to your space.
The size of the bed should suit your body, your space and your sleeping habits.
As a general guideline:
- For one person
90x190 cm or 90x200 cm are comfortable options for individual use. - For two people
140x190 cm (double) or 160x200 cm (queen size) provide more space and comfort. - For extra freedom of movement
180x200 cm (king size) is ideal for those who value additional space while sleeping.
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