Terms of service

These Terms and Conditions refer to the use of the website www.almacolchoes.com by users and to their relationship with our brand.

The website www.almacolchoes.com is owned and managed by Reis Maia Lda., a company with tax identification number 516634828 and registered address at Rua Prof. Mota Pinto, 233, 1 Esquerdo, 4100-356, Porto. The company is referred to in this document as Alma Colchões and can be contacted at geral@almacolchoes.com.

Please read these Terms and Conditions carefully, as they affect your legal rights and obligations.

If you do not agree with these Terms, please do not access or use the Website.

If you have any questions about these Terms, please contact us.

These Terms and Conditions, referred to in this document as the “Terms”, define the use of the Alma Colchões website, referred to in this document as the “Website”, by users, referred to in this document as the “User”, and their relationship with our brand, referred to in this document as “we”, “us” or “our”. Please read all sections carefully, as they affect your rights and obligations under the applicable legislation.

You should print a copy of these Terms for future reference.

1. Agreement

By using the Website, you agree to be bound by these Terms and authorise us to transmit data, including updated information, in order to obtain information from third parties, including but not limited to the User’s debit and credit card numbers or credit reports, for the purpose of authenticating your identity, validating your credit card, obtaining initial credit authorisation and authorising individual transactions.

1. Amendments

We reserve the right to:

– update these Terms regularly. It is your responsibility to check for such changes. These changes will apply to the use of the Website once notice of them has been issued through an announcement on the Website. If the User does not wish to accept the new Terms, they should stop using the Website. Continued use of the Website after the date on which the changes take effect indicates acceptance of the new Terms;

– modify or withdraw, temporarily or permanently, this Website and the material, or parts of the material, contained on it without prior notice. The User accepts that we shall not be liable for any modification or withdrawal of the Website or any content;

– deactivate any user identification code or password that we have provided, whether chosen by the User or assigned by us, at any time, if in our opinion the User has failed to comply with any provision set out in these Terms.

1. Registration

By using this Website, the User guarantees that:

– they are legally capable of entering into binding contracts;

– the personal information provided at the time of registration is true, accurate, up to date and complete in all respects;

– they are not impersonating any other person or entity.

The User undertakes to notify us immediately of any changes to their personal information by email or telephone.

1. Privacy Policy

All personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to such processing and guarantee that all information provided is accurate.

When purchasing on this Website, you will be asked to enter personal details so that we can identify you, such as your name, email address, billing address, delivery address and information regarding credit cards or other payment methods. We guarantee that this information will be stored by us in accordance with all legal requirements in force in Portugal.

1. Protecting Your Security

To ensure that your debit, credit or prepaid card is not being used without your consent, we will validate the name, address and other personal information provided during the order process against appropriate third-party databases. We take the risk of online fraud seriously. The User may be contacted for additional security checks and, for this reason, we request their cooperation.

Fraudulent transactions will not be tolerated and any attempt will be reported to the competent authorities.

By accepting these Terms, the User consents to these checks being carried out. When carrying out these checks, the personal information provided by the User may be disclosed to registered credit agencies, which may keep a record of that information. This is done solely to confirm the User’s identity. We do not carry out any credit checks and your credit rating will not be affected. All information provided by the User will be handled securely and in accordance with the applicable law.

1. Compliance

This Website may only be used for lawful purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes and regulations relating to the Website and its use.

The User agrees not to:

– upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything designed to interfere with or disrupt the normal functioning of a computer;

– upload or transmit through the Website any defamatory, offensive or obscene material;

– attempt to gain unauthorised access to the Website, the server on which it is hosted or any server, computer or database connected to the Website. The User must not attempt any denial-of-service, or “DoS”, attacks on our Website.

Any such violations will be reported to the competent authorities and we will cooperate with those authorities by disclosing the User’s identity to them. In the event of a breach of this provision, the User’s right to access the Website will cease immediately.

We will not be liable for any loss or damage caused by a DoS attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other proprietary material due to your use of the Website or the User’s download of any material placed on it or on any website linked to the Website.

1. Third-Party Links

For the convenience of our customers, the Website may include links to other websites or material beyond our control. Please note that we are not responsible for such websites or material, nor do we review or endorse them. We shall not be held liable for the privacy practices or content of these websites, nor for any damage, loss or offence caused, or allegedly caused, in connection with the use of or reliance on any advertising, content, products, materials or services available on such websites or external sources.

1. Orders

All orders are subject to acceptance. Any orders placed by the User will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase products or services advertised on the Website. The conclusion of a contract between us and the User will take place when:

(i) payment for the order has been made; or

(ii) we dispatch the goods or begin providing the services, whichever occurs later, at which point an email will be sent to the User confirming that the contract has been concluded, referred to as the “Dispatch Confirmation”.

The contract will relate only to the goods or services whose dispatch has been confirmed in the Dispatch Confirmation.

We will take all possible care to keep order and payment details secure. Therefore, in the absence of negligence on our part, we shall not be held responsible for any loss you may suffer if a third party obtains unauthorised access to any data provided by the User when accessing or ordering from the Website.

The products sold on the Website are not intended for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in breach of this provision.

The User shall be responsible for assuming the risk of the products once they have been delivered to the delivery address specified at the time of ordering. We do not accept responsibility where an incorrect delivery address has been provided or where the User fails to collect the products at the specified delivery address.

Nevertheless, the risk of loss of or damage to the products will only become the User’s responsibility after delivery to the delivery address.

Alma Colchões delivers all orders through an external transport service, with the cost of delivery included in the product price. Delivery is only available in mainland Portugal, and the average order dispatch time is 15 working days. This timeframe may be subject to delays during periods of higher order volume.

Delivery is considered completed upon signature of the delivery receipt at the agreed address.

If the carrier is unable to complete the delivery due to reasons attributable to the customer, a fee of €50 + VAT will be charged for the redelivery of each item.

The purchase of the Alma Lift bed includes, in addition to delivery to the address, the assembly of the item.

1. Exchange or Cancellation Rights

As provided by law, Alma Colchões allows the exchange or return of items within 14 days after delivery of the order, provided that the items meet certain requirements, namely:

the items are sealed and in their original packaging;

the items show no signs of use, handling or alteration;

the items are returned with all original documentation, including the invoice and packaging.

To request an exchange or return, the customer must access their customer account area and start the request through the return option.

If the exchange or return is being requested due to a defect or other non-conformity, Alma Colchões will bear the costs related to the exchange or return process. After receiving the exchange or return request, we will send the customer the return label(s) and will dispatch a new item once the returned item has been received at our warehouse.

If the exchange or return is requested solely at the customer’s discretion, the costs related to the exchange or return process shall be borne by the customer, who must send the item with postage and all charges prepaid to the address indicated by the customer support team.

After receiving the items at our facilities, we will carry out a careful inspection and, once the conditions for the exchange have been confirmed, Alma Colchões will proceed with the refund or new shipment within 14 days.

In the case of a return, the amount to be refunded will exclude shipping costs and will be returned using the same payment method originally used by the customer, unless the original payment was made by Multibanco, using entity and reference. In that case, the customer must provide their IBAN so that the amount can be refunded by bank transfer.

In accordance with the tolerances established by national and international industry standards, the materials used in the manufacture of mattresses may show a dimensional variation of up to 10% with use, due to material adaptability.

1. Prices and Payment

The prices displayed on the Website include VAT at the legal rate in force.

The prices shown are correct at the time the information is entered into the system. However, we reserve the right to change prices at any time without prior notice, except for changes affecting orders for which an Order Confirmation has already been sent.

In the unlikely event that the price shown on the confirmation page is incorrect and this error is discovered before we accept the User’s order, in accordance with clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the Website are accurate, but errors may occasionally occur. If we discover an error in the price of the goods ordered by the User, the User will be informed as soon as possible and will have the option to maintain the order at the correct price or cancel it. If the User chooses to cancel and has already paid for the goods, but they have not yet been dispatched, the User will receive a full refund.

The User confirms that the payment method is managed by them, from among the options made available by Alma Colchões: debit/credit card, Klarna, MB Way, Multibanco, Apple Pay and Google Pay.

We reserve the right to wait for payment within 48 hours. If payment is not successful, the User will be notified through the email address provided.

If the User does not want us to attempt to process the payment again, they must cancel their order before processing.

We authorise the use of promotional codes strictly under the terms and conditions under which they were issued. These may include, among others, terms relating to the User’s eligibility to use them and a maximum order value. The User should familiarise themselves with such terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if the User’s credit or debit card has been charged.

If there is any inconsistency between the terms and conditions under which the promotional codes were issued and these Terms, the terms and conditions of the promotional codes shall prevail. A copy of the terms and conditions of discount codes can be obtained through our email or telephone contact.

1. Intellectual Property

The content of the Website is protected by copyright, trademarks, databases and other intellectual property rights.

The User acknowledges that the material and content provided as part of the Website will remain with us. The User may search and display the Website content on a monitor, store content in electronic format on disk, but never on a server or any storage device connected to a network, or print one copy of the content for personal, non-commercial use, always keeping all copyright and proprietary notices intact.

The User may not otherwise reproduce, modify, copy, distribute or use any material or content from the Website for commercial purposes.

1. Limited Liability

Supply of Goods:

(a) In the event of our breach of these Terms, we shall only be liable to the User for losses suffered as a result of our breach, whether in contract, tort, including negligence, breach of statutory duty or otherwise, and which are a foreseeable consequence of our failure.

(b) Nothing in these Terms excludes or limits our liability for:

– death or personal injury caused by negligence;

– fraud or fraudulent conduct;

– any breach of obligations implied by the laws in force;

– defective products under consumer protection law;

– any deliberate breach of these Terms that would give rise to a breach of contract;

– any other matter for which it would be unlawful for us to exclude, or attempt to exclude, liability to the User.

Use of the Website:

The Website is made available on an “as presented” and “as available” basis, without any representation or endorsement, and we give no warranty, express or implied, in relation to it or its use.

The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the Website or of any information provided by the User. The User must bear the risk associated with using the internet.

Although we try to ensure that the material included on the Website is correct, reliable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for errors or omissions, for the results obtained from the use of such information, or for any technical problems that the User may experience when using the Website. If we are informed of any inaccuracies on the Website, we will try to correct them as soon as possible.

In particular, we disclaim any liability relating to:

– incompatibility of the Website with any of the User’s equipment, software or telecommunications connections;

– technical problems, including errors or inaccuracies on the Website;

– failure of the Website to meet the User’s requirements.

To the fullest extent permitted by law, the User agrees that we shall not be liable for any consequential or incidental damages, both terms including, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, wasted resources, loss of privacy and loss of data, or any other indirect, special or punitive damages arising from or related to the use of the Website.

1. Severability

If any part of these Terms is deemed unlawful, void or otherwise unenforceable for any reason, that part shall be considered severable from these Terms and shall not affect the validity and enforceability of any remaining part of these Terms.

1. Waiver

No waiver by us shall be construed as a waiver of any previous or subsequent breach of the provisions set out in these Terms.

1. Entire Agreement

These Terms constitute the entire basis of any agreement between us and the User.

1. Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Portugal, and any disputes shall be decided exclusively by the Portuguese courts.

1. Reviews

By submitting a review, the User grants us the right to publish, translate, derive, distribute and display such content through any means of communication used by us.

The User grants us the right to use the name provided in connection with such content if we so wish.

The User agrees to waive the right to be identified as the author of such content and to object to any derogatory treatment of this content.

Updated on 28 May 2026